Alive Hotel De Québec

FAQ

When is check-in and check-out?

Check-in: 14h -20h (if you are going to arrive late, please, let us know so we can provide you with the entrance code) – Check-out: 11h30.

Can I check-out late?

No, but you can leave your luggage at reception.

Can I choose the type of bed in my room? (big bed – two beds)

Yes, depending on occupation and requesting it beforehand.

We are travelling with one or more children, could we add an additional bed in a double room? Is there any other solution?

We have triple and family rooms.

Do the rooms have a balcony? Can I book one?

Some do, like single ones.

Is there any non-smoking room?

All the rooms are non-smoking.

How many floors are there in the building? Is there a lift?

The hotel has four floors and a lift.

Is there air-conditioning in the rooms? Does it work all year round?

No, there isn´t.

Is your hotel disabled friendly?

Unfortunately, not at the moment.

Could you look after my luggage after I check-out?

Of course.

Is there a safe car park? How much is it?

We have a private car park that costs €9.5 per night, only on previous request, and there is also a public car park near the hotel.

Is there broadband Internet in the room for my laptop? Is it wireless?

Yes, all our guests can enjoy broadband Internet and free Wi-Fi in the hotel.

Do you have any romantic and quiet room? How can I book it?

Yes, we have double and twin quality rooms.

What languages do they speak at your reception desk?

French, English and Spanish.

Where can I rent a car?

There is a rental car service near the hotel.

How much is breakfast? What is it like? What time is it served? Is there room service?

For €9 you can eat breakfast in our dining room or in your room for €9.5. We offer our guests a comprehensive buffet breakfast, between 7am and 9.30am during the week, and from 8.30am and 10.30am weekends. Our breakfast buffet does not include ham or eggs.